Get help or report a problem
Give the team enough context to reproduce the problem.
Website or Canary?
Tell Support whether you are using the website or the Canary desktop app. For Canary include the installed version. For the website include your browser and device. Describe what you clicked, the expected result, what happened and the approximate time and timezone.
Registration problems
Check the username format, matching passwords and required choices. If the account was created but sign-in did not start, use Log in or password recovery instead of repeatedly creating the account. Maintenance can temporarily pause new registration.
Service status
Use the Service Status website for availability and maintenance. The readable page and its JSON API are separate interfaces. If status measurements cannot be loaded, the page should explain that uncertainty instead of claiming everything is operational.
Keep secrets out of reports
Never include passwords, recovery codes, session cookies or full payment details. Use private support or safety reports for account-specific evidence. Public questions are for general discussion.